- Lawsuits and associated liabilities
- Mentally ill people often end up in jail or EDs without adequate treatment
- Patient violence due to high acuity of crisis
CXNS Health Strategies leadership changed the way the facility was managed by creating an emphasis on customer service and implementing hospital-like processes and staffing patterns that were safer, more efficient, and better-matched to the acuity of the patient population needs. The facility was able to improve patient outcomes, reduce the burden on law enforcement, and provide care for five times as many patients at the same cost levels.