ASSOCIATED RISKS
Potential for either organization to be responsible for financial or legal risks outside its control
The CXNS Plan
- Change the clinical process in order to improve safety and patient care
- Change the culture such that staff are empowered to engage in problem-solving
- Create a structure of oversight and accountability for financial, quality and regulatory oversight using Lean principals
Outcome
CXNS leadership had successfully turned around another behavioral health crisis facility, resulting in improvements in throughput and safety outcomes. Community stakeholders including law enforcement and county government were pleased with the results. When ownership of the larger hospital campus changed, CXNS leadership was contracted to continue their successful management of the crisis facility. By contracting with CXNS, the organization was able to maintain successful operation of this highly specialized service with a minimum amount of financial risk or need for time-consuming oversight.
